HOTEL OPERATIONs
Balancing guest experience and profitability
Services
We are a white-label hotel operator and franchisee focused on return on investment. We have worked for investment funds, developers, family offices, high-net worth individuals and REITS
We provide value through revenue management and operational efficiencies to increase the flow-through of the hotel
Our team has managed over 8,700 rooms over the past 20 years
Acerca is currently under contract to manage 1,800 rooms
Our hotel management contracts are aligned to the objectives of our clients
"White-label operator and brand franchisee"
revenue management
We focus on optimizing all revenue sources supported by state-of-the art analytical tools and a sound platform
Revenue management requires a deep understanding of the demand to optimize market segmentation mix and rates
We monitor the guest journey and each touch point to optimize pockets of value
Examples include a re-opening of a hotel achieving 90% occupancy in 90 days. Implementing upselling practices to bear a 5% increase in Revpar in three months.
We achieve a 10% increase in ADR through optimizing the channel distribution mix with proper demand understanding
"We monitor the guest journey to find value"
cost efficiencies
We drive cost efficiencies through planning, benchmarking and monitoring, with an entrepreneurial approach
We leverage on internal resources and economies of scale for the benefit of our hotel owners
We managed to maintain profitable operations during Covid
We successfully introduced energy efficiency measures with an 18-month pay-back period
We partner with key technology players to reduce long term operational costs through efficiencies
"Highly entrepreneurial
approach to costs"
"Efficient operations tailored to guest experience"
guest experience
Providing a superb guest experience is the foundation of hotel performance
We train our personnel to the highest standards of customer care and we use state-of-the art processes and procedures
We drive profitability through operational excellence
We won multiple prestigious awards such as: the Traveler Review award (from Booking.com) for more than 5 consecutive years, the World Travel Award, the Sustainability Tourism Award and the World Luxury Hotels Award – Luxury Modern Hotel in the Middle East for 2018
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